Visions & values
Our commitment to you
Zotefoams committed to delivering best in class products, supported by genuinely outstanding customer service and support. To this end we make three simple promises that you can measure our performance by.
In any dealings with Zotefoams you will find us:
- Reliable: we will be predictable, dependable, and consistent. We will deliver what we promise when we promise to.
- Trustworthy: we will be honest, open, straightforward, and clear in all of our dealings with you.
- Responsive: we will reply and react quickly, proactively, and positively to any communication, request, or complaint.
If we fail to deliver on any of these commitments, I would ask you to contact the product manager for the specific group of products, for a rapid response and resolution of the issue.
If you feel the response we give, or the resolution we offer, is unsatisfactory I hope you will contact me directly.